Zappix Visual IVR converts traditional voice calls to digital & visual self-service, enabling customers to resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).
Chattigo is the platform to manage all your company conversations in one place. Communicate with your customers through there preferred channel. We support over 10+ channels including, WebChat, email, WhatsApp, Facebook and much more. Chattigo converts your commnucations into sales, retention and loyalty opportunities for your customers.
Manages and controls operational processes in the Field. Real-time notifications for full traceability of what's happening on the ground, so you can improve your processes.
Our modern society is obsessed with our smartphones. Every year we collectively spend more and more time on our pocket supercomputers. That abundance of screen time means customers are used to interacting with their phones visually.
Visual IVR leverages this visual skill to simplify the customer service experience. When customers call a Visual IVR equipped service line, they have the option of receiving high- demand services through a virtual app sent to their phones. They smoothly navigate the visual system like their favorite apps, but when they hang up the call the Visual IVR virtual app disappears. No need for unwanted app downloads or cumbersome voice IVR menus. Instant, intuitive self-service exactly when customers want it.
Transform your contact center into an opportunity center.
We enhance your journey towards digital transformation, incorporating new digital service technologies to your company. We invite you to learn how we strategically transform your care system.
All in one platform
Reliable data collection through Mobile app (iOS Android). Who, when, how and where. Integration with all kinds of systems to exchange information automatically.